Samsung recalls Galaxy Note 7 over battery flawDatapro Infotech
Samsung’s Galaxy Note 7 problems are just heating up.
The South Korean electronics giant on Friday said that because of a problem with the Galaxy Note 7 battery it would halt sales of the new device around the world. It’s also recalling and replacing those phones already sold.
The company’s flagship device has been on sale for just two weeks. Samsung said Friday that it has sold 2.5 million of the phones worldwide to date.
The recall comes at a critical time for Samsung, as Apple prepares to unveil its latest iPhone on Sept. 7. If the battery problem persists, it could threaten the momentum Samsung has enjoyed over the last few months, fueled by the success of the Galaxy S7. With the well-received launch of the Note 7 last month and the Gear S3 smartwatch at the IFA trade show this week, Samsung was starting to get its swagger back.
“There’s definitely damage done and the whole incident is detrimental to Samsung’s image,” said IDC analyst Tay Xiaohan. “The level of damage will depend on how Samsung addresses this issue quickly and solves the problem.”
Samsung received 35 separate reports worldwide tied to what it described only as a “battery cell issue.” It’s working with suppliers to root out other “affected batteries” in the market.
In recent days, South Korean social media had seen a spate of people posting images of charred Galaxy Note 7 devices, claiming they’d overheated or exploded.
The company is also voluntarily replacing every Note 7 already in the market “over the coming weeks.” Further details on the recall and on the replacement program aren’t yet known.
This isn’t the first time Samsung has had trouble with its Note line. Last year, customers complained of a design flaw in the Note 5 that led to problems when the phone’s stylus was inserted the wrong way.